Cancellation & Refund Policy

Sri Mookambika LLC believes in providing first class customer care to applicants, and has therefore a fair cancellation policy. Under this policy:


During Processing - Schedule of Partial Refund

You will be eligible for partial refund - depending on the stage of processing in which cancellation request is made. Only cancellation requests made within 3 months of payment shall be entertained.

(Stage 1) Before review of applicant's supporting documents sent over by e-mail: 90% refund

(Stage 2) During 1st level of documents review, Cancellation due to insufficient documents: 80% refund

(Stage 3) 1st level of documents review completed: 50% refund (as applicant has already utilized services to prepare all required documents - no further negotiations)


Refund Mode & Duration

Refunds are provided back to customer via online mode (PayU / PayPal). From the time refund request is received, the amount is refunded within 7 to 10 working days.


Submission of Physical Documents to PAN Officials

No refund shall be entertained if the cancellation request is received after submission of application form and supporting documents to PAN Officials.


Validity Period of Service

Applicants are eligible to utilize service from Pan Card Express within 6 months after the date of payment. Within the service validity period, applicants are encouraged to provide required documentation to begin processing of their PAN card application.


Satisfaction guarantee